Customer satisfaction is very important to us. If against all expectations some technical problems occur with our systems and standard products,you can send us an email with a detailed error description to the following email address:
In urgent cases you can also contact us by phone via our support hotline:
Central Support Phone:
+49 (0)7732 9815-100 (Accessible between 09.00 AM - 05.00 PM CET)
Your request will be immediately processed by our application engineers.
In addition to the normal support services, we offer our customers additional service options:
Extended Liability of Defects
All systems and products delivered by Konrad Technologies include a 12-month liability of defects. If necessary, we offer an extended 24-month warranty. Please contact our sales department for a detailed quotation.
Maintenance and Service Contracts
We also offer tailored repair and maintenance contracts. This permits safer operations 24/7, and allows simpler maintenance work.
We ensure that spare parts and components are available, even if discontinued by the original manufacturer. Such assemblies and devices are stored with us and are available as needed. Please contact our sales staff for a customized offer.
Want to finance your project? Speak with us and we will find a suitable solution for you.
Couldn't find your special concerns with the above points? No problem! Contact us and we will certainly find a way to satisfy your needs.
The Konrad Technologies Team